Refund policy

Refunds

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, please contact us at hello@vintagepink.com 

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@vintagepink.com

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We recommend using our resizing option, shown in the 'extras' section to resize your ring. If the ring is put in for cleaning or resizing at an external jewellers, by the customer, it becomes non returnable and Vintage Pink does not hold any responsibility for the ring. 

Although rings can last for hundreds of years with frequent wear, they may require maintenance and care by a jeweller over the years. 

Please do contact Vintage Pink on hello@vintagepink.com if your ring does need maintenance or repairs and we will be happy to do the work, if we are able to. We have amazing team of jewellers who specialise in vintage rings. This will be at the customer's expense. Vintage Pink does not hold any responsibility for the ring beyond the 14 day period after the ring has been received. 

 

Item Description

All of our rings have their gemstones tested and assessed by a specialist. However, it is possible that on rare occasions mistakes are made and stones are not as described. If a ring turns out not to be what it was described then a full refund will be issued.  Vintage Pink is not liable for any further compensation. 

Some vintage rings are fully hallmarked with their manufacturing date. Some aren't and in some cases hallmarks have worn off. For these rings the manufacturing dates on the listings are only an educated estimate/assessment and the buyer should take this into consideration. Refunds will not be issued (once the 14 day returns period has passed) for manufacturing dates not being accurate.  

 

Exceptions / Non-returnable Items

Some items cannot be returned, even within the 14 day return period. This includes:

• Items which have been resized for the customer by Vintage Pink, at their request.
• Items which have been resized by the customer, at a separate jewellers and not through Vintage Pink. 

Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Once we’ve received your return, if your return is approved you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.